Account and access
Login, onboarding, profile details, permissions, and account settings.
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HealthBook Support
Help for calmer, clearer care.
Get help with your account, medication schedules, reminders, Care Circle, health records, prescriptions, reports, widgets, and other HealthBook features.
01
What can we help with?
Medicines and reminders
Schedules, dose status, alarms, notifications, widgets, and follow-ups.
Care Circle
Invites, shared health information, member access, and family updates.
Reports and prescriptions
Uploads, processing, report insights, prescription review, and PDF access.
02
Help us resolve it faster
When contacting support, please include:
- Your phone model and iOS or Android version
- The HealthBook app version
- A short description of what happened
- The steps that caused the problem
- A screenshot, if it does not expose sensitive health information
Please do not email passwords, verification codes, payment details, or sensitive medical documents.
03
Privacy and account requests
Review how HealthBook handles information or follow the in-app account deletion process.
HealthBook support is not an emergency service
HealthBook does not provide medical diagnosis or emergency assistance. If you believe someone is experiencing a medical emergency, contact local emergency services or a qualified healthcare professional immediately.